Privacy Policy

Last updated:

1. Introduction

Wlexironkhel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website wlexironkhel.world and purchase our products, including Herbovion.

This policy is designed to comply with the General Data Protection Regulation (GDPR) where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws in Canada, and other applicable privacy laws.

2. Canadian Privacy Framework

We follow the accountability principles under PIPEDA, including: identifying the purposes of collection; obtaining meaningful consent where required; limiting collection, use, and disclosure to reasonable purposes; keeping information accurate; safeguarding personal information; openness about our practices; providing access upon request; and allowing individuals to challenge our compliance.

If you reside in Alberta or British Columbia, your personal information may also be subject to provincial private-sector privacy laws administered by the Office of the Information and Privacy Commissioner in your province. If you reside in Quebec, the Act respecting the protection of personal information in the private sector (as modernized by Law 25) may apply to our handling of your information, including rights regarding consent, portability, automated processing, and de-indexation in defined circumstances.

We designate an individual or team responsible for our compliance with this policy. You may contact us using the information in the Contact section below to exercise your rights or ask questions about our privacy practices.

3. Data Controller Information

The data controller responsible for your personal information is:

  • Company Name: Wlexironkhel
  • Address: 172 Magrum Crescent, Yellowknife, NT X1A 3W4, Canada
  • Email: serviceteam@wlexironkhel.world

4. Information We Collect

4.1 Information You Provide

We collect information that you voluntarily provide when you:

  • Submit a contact or purchase request through our forms (for example name, email address, optional phone number, and message)
  • Complete a purchase (we may collect shipping address, billing information, and payment details as needed to fulfill the transaction)
  • Contact us through our website or email
  • Subscribe to our newsletter or communications
  • Submit inquiries or feedback

4.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website addresses
  • Cookies and similar tracking technologies (see our Cookie Policy)

5. Purpose of Data Collection

We collect and process your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and payment
  • Customer Service: To respond to your inquiries and provide customer support
  • Communication: To send order confirmations, shipping updates, and important notices
  • Marketing: With your consent, to send promotional materials and newsletters
  • Website Improvement: To analyze usage patterns and improve our website and services
  • Legal Compliance: To comply with legal obligations and protect our rights

6. Legal Basis for Processing (GDPR and Canada)

Where the GDPR applies, we process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing necessary to fulfill our contract with you (e.g., order processing)
  • Consent: Processing based on your explicit consent (e.g., marketing communications)
  • Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
  • Legal Obligation: Processing necessary to comply with applicable laws

For individuals in Canada, we collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances and consistent with what we have told you, in line with PIPEDA and applicable provincial statutes. We obtain consent when required, which may be express or implied depending on the sensitivity of the information and reasonable expectations.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Order Information: Retained for 7 years for tax and accounting purposes
  • Customer Service Records: Retained for 3 years after your last interaction
  • Marketing Preferences: Retained until you withdraw consent
  • Website Analytics: Retained for 26 months

8. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and hosting providers who assist in our operations
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions recognizing equivalent data protection standards
  • Other legally approved transfer mechanisms

10. Your Rights

Under applicable data protection laws, you may have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at serviceteam@wlexironkhel.world. We will respond within a reasonable time and, where the GDPR applies, within 30 days in most cases unless we notify you of an extension as permitted by law.

Canadian residents: Under PIPEDA, you generally have the right to access your personal information in our custody or control, subject to limited exceptions, and to request correction of inaccurate information. You may also challenge our compliance with applicable privacy laws by contacting us or the Office of the Privacy Commissioner of Canada (OPC). Quebec residents may have additional rights under provincial law, including regarding automated decision-making and certain cross-border transfers.

11. Commercial Electronic Messages (CASL)

We comply with Canada's Anti-Spam Legislation (CASL) and similar requirements. We send commercial electronic messages (such as marketing emails) only where we have consent as required by law (express or implied in permitted circumstances) or an exemption applies. Every commercial message includes identification of the sender and a clear unsubscribe mechanism or preference centre. You may withdraw consent for marketing communications at any time using the unsubscribe link or by contacting us.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage with access controls
  • Regular security assessments and updates
  • Employee training on data protection

13. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

15. Complaints and Regulatory Contacts

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the matter. You may also lodge a complaint with a supervisory authority. In Canada, you may contact the Office of the Privacy Commissioner of Canada (OPC). Depending on your province or territory, a regional commissioner or ombudsman may also oversee private-sector privacy matters. For EU residents, you may contact your local data protection authority.

If we become aware of a breach of security safeguards involving your personal information that poses a real risk of significant harm, we will notify affected individuals and regulators as required by PIPEDA and applicable provincial breach-notification rules.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: serviceteam@wlexironkhel.world
  • Address: 172 Magrum Crescent, Yellowknife, NT X1A 3W4, Canada